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Studio Policies:
Studio Policies 1. Our physical studio location is open for small Group Classes of up to 4-5 students depending on class type, Private Parties and Lessons, and Open Studio Hours for up to 3 students. All studio events are scheduled with either a 15 or 30 minute space between each one so that staff can thoroughly disinfect the studio and equipment. Continue reading for Location and Arrival - The Empyrean Arts studio front doors are located on the right side (the west side) of the 32 Banks Avenue building - directly behind Vortex Doughnuts. Arrive to the studio 5-10 minutes before your scheduled class. Students arriving 10 minutes or more late to the studio will not be allowed to attend class and will not be refunded. We have two dressing rooms located within the studio. Public bathroom and water fountain are located directly outside of the studio in a communal hallway that we share with our neighboring businesses. We have a variety of snacks, drinks, and merchandise available for purchase. Parking - Free street parking can be found on Banks Avenue and on some of the surrounding streets. Several gravel pay lots are also available on Banks Ave. that require an app for payment. Failure to pay for parking in any gravel lots in the area may result in your vehicle being booted or towed. Empyrean Arts is not responsible for vehicles being towed. During weekday evenings and weekends parking can be more challenging to find around the studio, please plan to arrive with plenty of time to locate parking before class starts. Drop in Students - We are not accepting drop-in students at this time, students must have a scheduled appointment through our online schedule system. Cancellations - If within four hours of a regularly scheduled drop-in class there is one student or less signed up, Empyrean Arts reserves the right to cancel the class. First-time students to the studio will have the option of either having the class canceled and the credit returned, or attend the same class as a 45 minute private lesson. Students will NOT have their credit used for a class that they are signed up for if Empyrean should need to cancel due to low sign ups, instructor emergency, or inclement weather. You will be notified via email and text that class has been canceled, and your class credit will go back into your student account for a future use. If you should need to cancel a class reservation, please do so at least 12 hours before the scheduled start time to avoid losing that class credit. If you are unable to cancel before the 12 hours leading up to your class reservation, you will lose that class credit. If you should need to cancel a private lesson reservation, please do so at least 24 hours before the scheduled start time to avoid losing the private lesson credit. For a full series we require a 48 hour cancellation notice. No make up classes are offered for missed classes of a series, however we will happily gift an open studio credit for one missed class only. For guest instructors and workshops, all sales are final - no refunds or credit transfers. A 48 hour cancellation notice is required for private lessons with guest instructors. Classes - Empyrean classes are non-refundable and non-transferable to another person. To pay for a class for someone else, you may either purchase a gift certificate or purchase the class with your credit card under their account. Be mindful of expiration dates as they are not extendable. We understand that life throws curve balls sometimes, and in the case that we are able to refund a purchase, we can do so minus a 10% processing fee. Please email us at info@empyreanarts.org if you have any questions about this policy and/or need to request a refund for emergency situations. Private Lessons & Parties - Private lessons and parties must be paid for in full in advance to reserve studio and instructor time. Email, text, or call us to schedule your lesson or party. Private parties must give a cancellation notice of at least 48 hours for a full refund, minus a 10% processing fee. Parties that cancel within 48 hours of their scheduled appointment will not receive a refund. Spectators - All students present in classes, private lessons, workshops, and parties must complete registration and payment prior to the start of the scheduled appointment. Visitors are not permitted to watch group classes, private lessons, workshops, or parties. Open Studio Sessions - Open studio is a fabulous time where any one can come to the studio and train, play, stretch, and meet other students. There is no teaching and/or student to student skill sharing during an open studio. If you have a question/concern about a skill that you learned in class, feel free to ask the open studio host. Only trained staff members may rig or handle aerial equipment, ask for assistance from a staff member if you need equipment adjusted for you. Cameras, Videos, Notes, Etc. - Written notes are encouraged as electronic devices are <u>not</u> permitted during group class time. Please respect others privacy in the studio. Pictures and/or videos are permitted during the following times: Private Lessons (per instructor approval), Parties, Open Studio, Private Studio Rental, and the 10 minutes directly following a Group Class (before the start of the next class). Attire - For all intro and beginning level classes at Empyrean Arts wearing capri-length leggings and a t-shirt or tank top that does not have any metal parts like zippers or buttons on it are perfect attire for a class. As students progress in pole classes, shorts are preferred for a better grip on the pole. Wear class appropriate attire in the studio, and be fully clothed when entering and exiting the studio grounds. Wearing undergarments only is not allowed during pole activities. Street shoes must be removed before entering the classroom. Pole heels and "dressing up" are always optional and welcome if desired. Expectations - In a space with shared equipment, it is important that all students practice good hygiene and maintain neutral body odor. Any persons under the influence of alcohol or drugs are not permitted in the studio. Disrespectful behavior is not cool and is <u>unacceptable</u> at the studio, Empyrean firmly stands behind our mission of providing a safe and supportive environment for anyone wishing to visit the studio. Aradia Fitness USA And Empyrean Arts has not, and never will, condone bullying, harassment, body shaming, racism, homophobia, transphobia, sexual misconduct, or any other type of behavior that is hurtful to others. Behaviors such as these are contradictory to our company’s core values and inhibit our ability to provide a safe, welcoming space for all. We recognize that these are areas in which we as a business can always improve on. We are committed to growing stronger and being better as a studio. We will strive to continuously identify and address ways in which our team can become more sensitive to these important issues and then put them into action.

I have read and agreed to the studio policies written above.



I have read and agreed to the 12-hour class cancellation policies written above.



(Sorry, robots don't make very good aerialists.)