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Important Coronavirus Studio Policies 1. We are open for private lessons and parties for up to 3 students, group classes for up to 3 students, open studio sessions, studio rentals, and online classes only at this time. Private lessons are scheduled with 30 minutes between each appointment to thoroughly disinfect the studio and equipment. 2. All new and existing students are required to sign our new waiver and consent form online prior to visiting the studio. 3. Students and instructors must wear a face mask that fully covers the nose and mouth at all times while in the studio. Students are invited to step outside to take breaks from mask-wearing, as needed. We do have masks for sale at the studio. 4. Students are required to bring their own training equipment and take it home after each use. This includes but is not limited to: yoga mat, blocks, a strap, a towel, water bottle, notebook/pen, grip aids (rosin, chalk, and various pole grips are available for purchase at Empyrean if needed), etc. Please bring your own aerial apparatus with you to class if you have it! We are happy to recommend equipment to you if you are interested in purchasing your own. 5. Please arrive to the studio no more than 10 minutes early. Family members and guests are not permitted to enter the studio at this time, and can meet with instructors outside on our patio, if needed. Once your scheduled appointment has ended, be sure to gather all of your belongings and exit promptly to allow for studio cleaning to begin. 6. Upon entering the studio, students must have their temperature taken by their instructor using our hands free thermometer. Students with temperatures exceeding 100.4° F will be sent home and contacted via email to reschedule their appointment once their fever has reduced. 7. After entering the studio, students are to remove shoes by the door, use hand sanitizer (we have plenty to share) and/or wash hands, lay out equipment for the instructor to rig, and begin warming up. 8. Students are to avoid touching their eyes, nose, and mouth as much as possible, and maintain a 6 foot distance from others while visiting the studio. Students are required to stay home if feeling ill, have a temperature above 100.4° F, are immune compromised or living with someone who is. 9. Instructors are only permitted to teach skills that do not require hands-on spotting, can be self-spotted, or skills that can be learned very low to the ground over crash mats at this time. We encourage students to start back with skill review and conditioning as we all find our wings again. 10. Upon re-opening for private lessons, we have new and extensive disinfecting protocols in place to keep you and your loved ones safe, as well as our staff members. Check out our website for our full cleaning list breakdown. Empyrean Arts is following our local Buncombe County and North Carolina guidelines, in addition to CDC and WHO recommendations. 11. We are disinfecting all Empyrean Arts aerial equipment that cannot be washed easily with EPA approved Vital Oxide cleaning solution in between each use (Trapezes, Lyras, Ropes, Rigging Hardware). For our Aerial Fabrics, we are hanging them up for 2 consecutive nights after each use for up to 4 uses and then we are machine washing with soap and hot water, and then drying them gently in the dryer on low heat. * These policies were created with one objective: to help prevent the spread of COVID-19 and other harmful viruses. Policies are subject to change as new information comes to light. Studio Information and Policies Location and Arrival - The Empyrean Arts studio front doors are located on the right side (the west side) of the 32 Banks Avenue building - directly behind Vortex Doughnuts. Arrive to the studio 5-10 minutes before your scheduled class. Students arriving 10 minutes or more late to the studio will not be allowed to attend class and will not be refunded. We have two dressing rooms located within the studio. Public bathroom and water fountain are located directly outside of the studio in a communal hallway that we share with our neighboring businesses. We have a variety of snacks, drinks, and merchandise available for purchase. Parking - Free street parking can be found on Banks Ave. and on the surrounding streets (Collier Ave., Coxe Ave., Buxton Ave., Church St., S. Lexington Ave., etc.). Several gravel lots are also available on Banks Ave. that require an app for payment. Failure to pay for parking in any gravel lots in the area may result in your vehicle being booted or towed. During weekday evenings and weekends parking can be more challenging to find around the studio, please plan to arrive with plenty of time to locate parking before class starts. Drop in Students - We are not accepting drop-in students at this time, students must have a scheduled appointment through our online schedule system. Cancellations - If within two hours of a scheduled class there are two students or less signed up, Empyrean Arts reserves the right to cancel the class. Students will NOT be charged for a class that they are signed up for if Empyrean should need to cancel due to low sign ups, instructor emergency, or inclement weather. You will be notified via email and text that class has been canceled, and your class credit will go back into your student account for a future use. If you should need to cancel a class or private lesson reservation, please do so at least 12 hours before the scheduled start time to avoid losing that class credit. If you are unable to cancel before the 12 hours leading up to your class reservation, you will lose that class credit. Classes - Empyrean classes are non-refundable and non-transferable to another person. To pay for a class for someone else, you may either purchase a gift certificate or purchase the class with your credit card under their account. Be mindful of expiration dates as they are not extendable. We understand that life throws curve balls sometimes, and in the case that we are able to refund a purchase, we can do so minus a 10% processing fee. Please email us at firstname.lastname@example.org if you have any questions about this policy and/or need to request a refund for emergency situations. Private Lessons & Parties - Private lessons and parties must be paid for in full in advance to reserve studio and instructor time. Email, text, or call us to schedule your lesson or party. Private parties must give a cancellation notice of at least 48 hours for a full refund, minus a 10% processing fee. Parties that cancel within 48 hours of their scheduled appointment will not receive a refund. Spectators - All students present in classes, private lessons, workshops, and parties must complete registration and payment prior to the start of the scheduled appointment. Visitors are not permitted to watch group classes, private lessons, workshops, or parties. Open Studio Sessions - Open studio is a fabulous time where any one can come to the studio and train, play, stretch, and meet other students. There is no teaching and/or student to student skill sharing during an open studio. If you have a question/concern about a skill that you learned in class, feel free to ask the open studio host. Only trained staff members may rig or handle aerial equipment, ask for assistance from a staff member if you need equipment adjusted for you. Cameras, Videos, Notes, Etc. - Written notes are encouraged as electronic devices are
permitted during group class time. Please respect others privacy in the studio. Pictures and/or videos are permitted during the following times: Private Lessons (per instructor approval), Parties, Open Studio, Private Studio Rental, and the 10 minutes directly following a Group Class (before the start of the next class). Attire - For all intro and beginning level classes at Empyrean Arts wearing capri-length leggings and a t-shirt or tank top that does not have any metal parts like zippers or buttons on it are perfect attire for a class. As students progress in pole classes, shorts are preferred for a better grip on the pole. Wear class appropriate attire in the studio, and be fully clothed when entering and exiting the studio grounds. Wearing undergarments only is not allowed during pole activities. Street shoes must be removed before entering the classroom. Pole heels and "dressing up" are always optional and welcome if desired. Expectations - In a space with shared equipment, it is important that all students practice good hygiene and maintain neutral body odor. Any persons under the influence of alcohol or drugs are not permitted in the studio. Disrespectful behavior is not cool and is unacceptable at the studio, Empyrean firmly stands behind our mission of providing a safe and supportive environment for anyone wishing to visit the studio. Aradia Fitness USA And Empyrean Arts has not, and never will, condone bullying, harassment, body shaming, racism, homophobia, transphobia, sexual misconduct, or any other type of behavior that is hurtful to others. Behaviors such as these are contradictory to our company’s core values and inhibit our ability to provide a safe, welcoming space for all. We recognize that these are areas in which we as a business can always improve on. We are committed to growing stronger and being better as a studio. We will strive to continuously identify and address ways in which our team can become more sensitive to these important issues and then put them into action.
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